SME company providing specialist B2B cleaning services to hospitals, primary care trusts, pharmaceuticals, schools and retailing. Turnover £3m. Project ongoing. Developed a new business strategy. Re trained existing sales team, whilst reinforcing and recruiting for new sales personnel. Developed a comprehensive key account management strategy and new operational business systems. Restructured existing management team, implementing key performance indicators and new contracts of employment. Re-branding of services and development of a new marketing campaign. Overall acted as a general consultant and trouble shooter attending Board meetings. Implemented and delivered training programmes to over 30 operational staff. Increased sales growth of 45% (tendered, presented and won the largest contract that the client had ever dealt with worth £1m). Profit levels up from 25% to 36%. Primary aim of this on-going contract is to grow the business over the next 3 years to £5 million.
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